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New Contributor
Posts: 5
Registered: ‎09-11-2010
My Device: Torch
My Carrier: AT&T

Authentication app world froze

[ Edited ]

AT&T Torch BB6



My Torch is a whopping 2 hours new.  I went to app world and there was a message stating there is a newer version.  I went to install newer version and it's been frozen at the authentication screen and I can leave the app and go elsewhere, but when I try to go back it's still frozen on the screen.

Posts: 1
Registered: ‎09-11-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Authentication app world froze

I just bought my Torch today as well and am having the exact same problem.  Ugh.

Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Authentication app world froze

This has been a common problem, unfortunatly.  I've been told it can happen when the BlackBerry ID has not been fully set up. 


On the site below, try and recreate your BlackBerry ID again, then try and log in on the site.  Then try again on your device. 


If that doesn't work then you'll need to call your carrier and if they can't work it out, ask them to escalate your case to RIM. 

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