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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎05-19-2012
My Device: Bold 9900
My Carrier: +447424644882

Authentication failure when downloading apps

[ Edited ]

hi, i have a  blackberry 9900, i cant download applications, once i forgot my password, then i changed it. after that i cant download applications.. when i go to download i can see this message - the request cannot be processed until mutiple pending user authenticatications are resolved (error id: 40831) can u help me please

Forums Veteran III
Posts: 3,795
Registered: ‎02-09-2009
My Device: Classic OS + Playbook 64Gb

Re: Authentication failure when downloading apps

Hi and welcome to the forums rabbitbucks! Smiley Happy

A couple of places for you to visit: Blackberry 101    Tips & Tricks

And don't forget to see The Bold Forum

Let us know how you are doing and if you have any questions/issues; search in the forum for your BB model (search box at top right of page) Can't find what you're looking for? Start your own thread. Other users will be there to help.


Take a look at this KB article  Unable to reset BB ID


Just be sure to keep coming back. Happy to have you here! Smiley Very Happy

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