03-16-2014 08:46 AM - edited 03-16-2014 08:47 AM
I've a probleme with my Blackberry Bold 9900.
Indeed, this morning, after the Blackberry's alarm clock rang, the phone turned on, and asked me my PIN (OK), then the phone Password, as usual.
Yet, my usual phone password didn't work, so it asked me to type the word "blackberry", and then my phone password again.
But the phone still didn't recognize it, and so, for the last try, it told me that if the pasword was wrong, all my data would be deleted...
As a result, I tried my phone password a last time, and a white screen appeared, with a loading symbol.
Currently, I removed my Sim card, and try to turn on the phone again, but I got the same screen.
(Actually, I did it a first time, then remove the SD Card too, and turn on the phone again, but same problem)
I really don't understand what happened, and I'm pretty angry about it because I didn't ask anything.
Moreover, I still can't use my phone now.
So, have you any idea of what happended, and why? How can I solve this problem?
PS: Sorry if there are any mistakes in my message, I'm not an anglophone.
Solved! Go to Solution.
03-16-2014 04:13 PM
03-17-2014 04:37 PM
Thank you for your answer.
You're right, that's what my phone did. Fortunately, I could save my SD and Sim Card data, yet, most of them were on my phone...
Anyway, that's ok now, I will use Blackberry Protect to avoid these desagrements!
Yet, there is still something that I don't understand... Why my Blackberry didn't recognize the phone password?
It was 0853, the same since the beginning, so, I'm sure of this! And I kept pressing "alt", so it couldn't replace the numbers by letters... I really don't want to have this problem again!
03-17-2014 04:47 PM