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Contributor
Posts: 14
Registered: ‎11-02-2010
My Device: 8320
My Carrier: globe

Automatic Restart BB Curve 9220

BB Curve 9220

OS: 7.1

 

Hi Guy's i'm encountering a problem with my BB. It restarts automatically even though my battery is full. I already delete almost all of my application that I downloaded.

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Automatic Restart BB Curve 9220

Hello!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, then see if the behavior continues.

 

If it does not continue, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

If the behavior continues, then you have a deeper issue, likely requiring a clean OS reload...here are some processes:

 



At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 22
Registered: ‎02-11-2013
My Device: curve 9220
My Carrier: vodafone

Re: Automatic Restart BB Curve 9220

hello guyss. i have the same phone . and i am also having the same problam .. i have tried every possible solution at my end but i am not able to solve it .. 

 

if u have solved it then please please help me 

Contributor
Posts: 14
Registered: ‎11-02-2010
My Device: 8320
My Carrier: globe

Re: Automatic Restart BB Curve 9220

Me too Smiley Sad already tried all the things to do. Still ending up with the same problem
Contributor
Posts: 22
Registered: ‎02-11-2013
My Device: curve 9220
My Carrier: vodafone

Re: Automatic Restart BB Curve 9220

i also have tried everything possible..  everything which they told me to do .. but the problam is not solved.. so there may be some problam with the hardware..   have you tried changing the battery ??

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Contributor
Posts: 22
Registered: ‎02-11-2013
My Device: curve 9220
My Carrier: vodafone

Re: Automatic Restart BB Curve 9220

i am facing the same problam ,. i have tried every possible solution told to me including the kb27956 and reloading the os using app loader using that usb-pin:unknown 

 

but none is able to solve this problam .. 

 

can i try to insatll the blackberry os 6 on this device . this might be a solution ??