02-05-2013 12:23 PM
BB Curve 9220
Hi Guy's i'm encountering a problem with my BB. It restarts automatically even though my battery is full. I already delete almost all of my application that I downloaded.
02-05-2013 12:47 PM
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, then see if the behavior continues.
If it does not continue, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues, then you have a deeper issue, likely requiring a clean OS reload...here are some processes:
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
02-11-2013 02:11 PM
hello guyss. i have the same phone . and i am also having the same problam .. i have tried every possible solution at my end but i am not able to solve it ..
if u have solved it then please please help me
02-13-2013 03:45 AM
i also have tried everything possible.. everything which they told me to do .. but the problam is not solved.. so there may be some problam with the hardware.. have you tried changing the battery ??
02-13-2013 04:18 AM
i am facing the same problam ,. i have tried every possible solution told to me including the kb27956 and reloading the os using app loader using that usb-pin:unknown
but none is able to solve this problam ..
can i try to insatll the blackberry os 6 on this device . this might be a solution ??