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Reply
New Contributor
Posts: 3
Registered: ‎06-30-2013
My Device: Blackberry 9790
My Carrier: Movistar

Ayuda urgente BB9790 software update

Hola,

 

tengo un BB 9790 y quise actualizar el software a la version 7,1 todo iba bien hasta que comenzo la actualizacion y en al realizar la copia de seguridad se quedo en social feeds al 3%, asi durante casi 3 horas. La bateria toma mucha temperatura y trate de reiniciarlo sacando la bateria y volviendo a ponerla pero al iniciarse nuevamente el BB vuelve a iniciar la actualizacion y queda nuevamente en social feeds al 3%. por favor necesito ayuda. No puedo hacer nada y quiero volver a atras e usar mi blackberry como de costumbre. ahora estoy incomunicada y sin backup porque no me permitia hacerlo antes a traves del desktop software.

gracias.

Highlighted
Trusted Contributor
Posts: 110
Registered: ‎05-01-2013
My Device: None
My Carrier: Verizon Wireless

Re: Ayuda urgente BB9790 software update

Estimado Usuario, lamentablemente este foro es solo para el idioma Ingles, sin embargo lo podemos ayudar en el foro especializado en Español, esta es la dirección donde gustosamente lo podemos atender:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es