01-19-2009 03:56 AM
My bold was acting strange for several days - crashing several times a day. Now it won't even start-up - getting the "reload software 552" message.
I found a post describing a similar problem but can't get the desktop manager to even connect to the device (I do have a backup there from earlier today but now the device won't connect)
Please help - thanks in advance - stranded in Tokyo......
01-19-2009 06:27 AM
Hi and welcome to the forums!
Use this procedure by D_FISHER to recover the device:
01-19-2009 06:41 AM
Thanks for the advice. While prowling around, I found the jl_cmdr and was able to successfully wipe the device, reinstall the applications and restore the data.
NOW MY PROBLEM, is that the machine still crashes every couple of minutes. Ahhhhrrrggggghhhh......
Is there any way to identify what might be causing the problem? I'm concerned I might have restored a file that is doing this to me....
Your help is most appreciated.
01-19-2009 06:44 AM
Was the device software you loaded from your carrier?
If you used another carrier's software to load you would have needed
to delete the Vendor.xml file while the software was still on the PC.
Other than that, you may want to contact your carrier.