09-08-2013 10:01 PM
It's clear that many people have encountered the same annoying problem "the back button simply doesn't respond". Personally I'm convinced it's a hardware problem. If I hold the phone vertically and strike the bottom edge of the phone on a hard horizontal surface the button subsequently works (almost every time). Bell have offered to send it for repair for me but I'll loose the phone for more than a week! This is simply not an option. Sorry but it's the last time I'll own a Torch. Good luck to everybody with this problem..
09-11-2013 12:00 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with the back button on your BlackBerry smartphone.
Please backup and complete a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320
If this process fails to resolve the issue, please contact your point of sale for options.
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09-11-2013 03:44 PM
Im Happy to give you an update on my Torch 9860 back button problem. Bell Mobility were no-use to me even after visiting two local stores and having an extended telephone call to the main help centre. After this, I found a local independent repair shop and left it there. 24 hours after I picked-it up. It looked brand new and the buttons worked nicely. I did have to pay $90 but this was far less than Bell would have charged for sure. The repair company was: Mobilinq in Brampton Ontario.
Thanks for your suggestions though.