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04-19-2009 04:37 AM - edited 04-19-2009 04:37 AM
it looks like it is missing the device software. Need desktop manager 4.7 installed
goto c:\program files\common files\research in motion\apploader
you going to a next button
at this screen pull your battery.
the next part you are going to have to try an do as quick as possible
put battery back in, click NEXT
you will get a screen that says your device connection... as long as it says USB (does not matter if it is USB: UNKNOWN or USB: PIN) click NEXT, NEXT, finish as fast as you can.
May take a couple attempts to get it fast enough. may need to get a few slowly to get youorself familiarized with the screens and what you are looking for.