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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-23-2008
My Device: Not Specified

BB 8310

I recently bought my new BB 8310 and downloaded the software from the disc that came with the phone.  Whenever I tried to open the desk manager it would flash and then not open.  I loaded the 4.3 version and was able to get the system to open, but then it closed again.  I also recieved an error message saying that I need to load DCOM98 version 1.3 or newer. I have the Vista operating system.  What can I do to solve this problem?

Regular Contributor
Posts: 72
Registered: ‎04-22-2008
My Device: Bold 9000 BES OS

Re: BB 8310

Honestly, I would downgrade to Windows XP.  You won't have any problems with Desktop manager.  Vista is a terrible operating system.


However, if you like Vista, then follow these steps I found from another website, this should solve your problem:



The Desktop Manager is running in Windows 95 or Windows 98 compatibility mode.


Complete the following steps:

  1. On your desktop, right-click the Desktop Manager icon and click Properties.
  2. Click the Compatibility tab and clear the run this program in compatibility mode for check box.
  3. Click Apply and OK


New Contributor
Posts: 3
Registered: ‎04-27-2008
My Device: Not Specified

Re: BB 8310

Downgrading to an older OS is not an option with many newer Motherboards (computers) because they are not providing drivers for the older OS.


A better solution would be for BB to get onboard and support Vista and it's new email, calendar and address book programs. Eventually they will but I don't understand what they are waiting for.