As a new user to BB (which I LOVE if I can get this problem fixed), I'm having trouble downloading all my photos. When I'm connected to my computer, I can see and move the few images in the Pictures folder, but those in the sub folders I've created on the BB don't appear. The number of photos I have is crippling the memory, etc. - at least that is what my supplier help desk said. How do I get the images in the pictures/subfolder to show up on the mass storage unit file? It won't let me move them up to where the first few photos were originally located and now I'm stuck. I'd appreciate any help. Thanks very much.