01-02-2009 02:58 PM
This is a strange problem. I am a Rogers customer. About 2 months ago I got the Bold. Almost immediately, I noticed that almost everyday, email in my Inbox would simply disapear. I normally get 30-40 emails a day on the Bold. The funny thing was that it would be a random issue - 15 being deleted one time, 2 the next, 30 next time.
Rogers support had me reload the firmware a couple of times, but never solving the issue.
They finally gave up and swapped a new device for the old ('new' actually meaning a beat up refurbished device). Darned if the problem didn't resurface. The I realized that I had transfered my SIM card from the first device. Rogers concluded that it must be the fact that I was using the same SIM card on both devices, which sounded logical enough.
So I used the brand new SIM card that was shipped with the second device and you can guess the outcome. I still lose almost all of my emails over the course of the day.
The only reamining variable is the network. Is there any possible way that the network can be leaching/deleting messages off my device?
I have lots of memory (36.2 mb), so thats not the problem. I have 'combined' my messages on the desktop. The only optional software I have installed is the Worlmate Live, Google Maps and the Weather Network. My Blackberry Internet Service settings seem fine (certainly the same as when I was using the 8310 with no problems).
01-07-2010 02:34 AM
In the BB settings there is an option that syncronises deleted items between your mailbox and your device. If you are using a gmail or yahoo adress you will loose on your device only the messages you are deleting yourself on the server. But if you use an entreprise server and you have Outlook or other mail software on your computer, this software might delete the messages on the server once you have dowloaded them on your computer.
To solve the problem you can set your outlook or mail software on your computer to leave the messages on the server.
Sometimes the web email servers have storage limits, so it's impossible to leave messages on the server.
There is another option without leaving the messages on the web server: On the blackberry, in Setup go on Email settings, then Log in, then edit the email adress and unable the option "Synchronise deleted items between this mailbox and my device".
04-09-2013 12:07 PM
04-11-2013 02:09 AM