01-29-2014 02:05 PM
Good Day Everyone!
I have a BB 9105 in which yesterday I downloaded a music player widget and right after installing it went to the widget screen and I couldnt get out of it to access my home screen so I hard reset my phone, took battery out, waited 30 secs and placed it back into the phone. NOW my phone will load on the black screen and then reach the white screen with the blackberry logo and wont pass from there. help PLEASE!
01-30-2014 07:00 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!