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Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

BB 9220 "No accces to BB World & Apps"

 

I need an assistance with my BB 9220 purchased from Japan, and not China. Everything is good except for the connection error which happens once or twice a day, as a result every apps including BB world can't be accessed although internet conection is there (message shows:  BB World is having trouble connecting to server. Verify your network abd try again/ network unavailable). After each reboot everything is back to normal again, for 1/2 or 1 day and reboot has to be procesed again. Battery pull-up has been performed but to no success. Can anyone please help me as I have been having this problem for months now, and just can't bear with this any longer (I am based in China). Very grateful and thank you in advance.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: BB 9220 "No accces to BB World & Apps"

Hello davepino,

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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Contributor
Posts: 44
Registered: ‎05-18-2013
My Device: BB curve 9220
My Carrier: China mobile

Re: BB 9220 "No accces to BB World & Apps"

Hi SR,

 

Thank you for taking the time to write a solution. I have tried to reset my cell using the method/ instructions you have advised, however no improvement can be identified, in fact my phone started to freeze from time to time. I would very much appreciate if you have other method you could share with me. Many thanks SR.

 

Cheers,

David