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New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

BB 9300 won´t connect to the internet while on wi-fi

When I tried to connect to facebook or viber or any other app it says: "You are currently on a service plan that does not support this application, please connect to a Wi-fi network or contact your service provider to upgrade your data plan." But the funny thing is that I´m on my home Wi-fi. This started like month ago and before that I was using it normally. And also there is this: "Cannot proceed with BBM connection when radio is turnd off. Please turn the radio on and try again."
I need help, especially if I live in Estern Europe where there isn´t service provider for Blackberry. 

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9300 won´t connect to the internet while on wi-fi

Check your Manage Connections screen.

Mobile Network., Make certain that your Data Services is set to ON.

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New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

Re: BB 9300 won´t connect to the internet while on wi-fi

Both of them are turned on, Mobile network and Wi-Fi. And still I can´t use internet. But I found the Servise Status on Manage Connections, and when you open it there is BB Internet Servise that is Not Connected (don´t know how to change it).

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9300 won´t connect to the internet while on wi-fi

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?


>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

Re: BB 9300 won´t connect to the internet while on wi-fi

I have no idea!

Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9300 won´t connect to the internet while on wi-fi

You need to find out... call your mobile provider.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

Re: BB 9300 won´t connect to the internet while on wi-fi

I can´t, because there is no mobile provider for Blackberry. And also, I´ve been using applications before without problems. This is new for me, and I don´t know how it started!

New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

Re: BB 9300 won´t connect to the internet while on wi-fi

It´s done. I fix it.
Posts: 94,236
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9300 won´t connect to the internet while on wi-fi

how?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎09-30-2013
My Device: 9300 3g
My Carrier: bh telecom

Re: BB 9300 won´t connect to the internet while on wi-fi

As you said. My data service was turned off, I don´t even know when I tured it off.