09-19-2013 09:43 PM
Does any one knows what to do when your bb loads & when it gets to the home screen it aborts & powers off?... When you try to interrupt the abort the keys won't work... Then the phone won't allow you to power back up... How can I fix this?
Thanks in advance for your help.
09-20-2013 02:32 AM
09-22-2013 02:55 PM
Hi and Welcome to the Community!
It could be a software problem, or it could be hardware. The first tests I recommend are these...
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
09-25-2013 07:36 PM
09-25-2013 08:20 PM