01-25-2014 05:53 AM
I have a problem with my brand spanking new BB 9320. Somewhere, like Contacts, that has a list of options greater than the window opened for displaying the options, you have to use the trackpad to go up and down the list. My trackpad is working perfectly - it goes up annd down the list and beyond the list presently displayed in the window ie I cannot see the option that my trackpad has highted. I think this is an OS problem and definately NOT a trackpad problem as it does exactly what it should elsewhere.
Suggestions would be most welcome.
01-25-2014 05:19 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Good luck and let us know!
01-26-2014 06:29 AM
Thanks for your input.
My BB was in its virgin state straight out of the box - nothing added. I was manually inputting contacts from my old BB when I saw I had entries for a friend under his real name and his nickname so I wanted to edit one to have all his contact details under one.
I have done the start in safe mode and the problem is the same. I think I'll leave it for a while in order to build-up my nerves before I do anything more drastic - after all it is only 5 days old.