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New Contributor
Posts: 5
Registered: ‎01-25-2014
My Device: BB 9320
My Carrier: Orange

BB 9320 Vertical scroll window not working

I have a problem with my brand spanking new BB 9320. Somewhere, like Contacts, that has a list of options greater than the window opened for displaying the options, you have to use the trackpad to go up and down the list. My trackpad is working perfectly - it goes up annd down the list and beyond the list presently displayed in the window ie I cannot see the option that my trackpad has highted. I think this is an OS problem and definately NOT a trackpad problem as it does exactly what it should elsewhere.


Suggestions would be most welcome.

Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB 9320 Vertical scroll window not working

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎01-25-2014
My Device: BB 9320
My Carrier: Orange

Re: BB 9320 Vertical scroll window not working



Thanks for your input.


My BB was in its virgin state straight out of the box - nothing added. I was manually inputting contacts from my old BB when I saw I had entries for a friend under his real name and his nickname so I wanted to edit one to have all his contact details under one.


I have done the start in safe mode and the problem is the same. I think I'll leave it for a while in order to build-up my nerves before I do anything more drastic - after all it is only 5 days old.