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Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

BB 9360 - touchpad going bananas

[ Edited ]

Hi

 

From one day to another something has happened with the touchpad - even though I'm not using the phone it's as the touchpad has a life of its own i.e. the cursor it jumping around all over the screen menu and when I do try to to use it's almost impossible since it's like a tug of war (which I'm losing) so I can never get it where I want it.

 

Any ideas what the problem might be?! I really like my BB so I do hope it's nothing serious :-S

 

 

B r

 

L

Highlighted
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: BB 9360 - touchpad going bananas

Hello. Have you tried rebooting your BlackBerry device?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

Re: BB 9360 - touchpad going bananas

Hi HSingh2012

 

 

 

Yes, several times and while switched on - no change. Could thee perhaps be dirt/dust stuck under the touchpad you think?

 

 

 

B r

 

L

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: BB 9360 - touchpad going bananas

Hello.
Try booting your BlackBerry into Safe Mode.
http://www.blackberry.com/btsc/KB17877
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

Re: BB 9360 - touchpad going bananas

Hi again

 

 

 

 

OK, it's now in 'safe mode' (and the jumping around has stopped). What do I do next then - just take the battery out and start up again or?

 

 

B r

 

L

Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

Re: BB 9360 - touchpad going bananas

Hi again

 

 

Actually, I was too quick - it's still there :-(

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: BB 9360 - touchpad going bananas

Oh. Now, do you think you may have dropped water on the device recently? have you installed any new apps or games recently?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

Re: BB 9360 - touchpad going bananas

[ Edited ]

Hi

 

 

No, shouldn't be water damage I think since I try to be careful and only thing I think I've installed latetly is the new OS (7.1?!)...

 

Do you think if I do a factory reset that it could help? Only once having backed up of course.

 

 

B r

 

L

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: BB 9360 - touchpad going bananas

Hello.
Yes, I suppose the best thing to do would be a factory reset. If that doesn't work, it must be something wrong with the track pad itself, and not a software problem.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Posts: 12
Registered: ‎06-14-2012
My Device: Curve 9360
My Carrier: Virgin

Re: BB 9360 - touchpad going bananas

Hi again

 

 

 

Done - but made no difference. So, I guess I have to have it looked at.

 

Not that I know where you are based but if in the UK, you don't happen to know of any good repair centers?

 

Thanks for all your assistance by the way. Most appreciated.

 

 

B r

 

L