12-18-2012 05:36 AM - last edited on 12-18-2012 11:35 AM by KarlaDJR
I had purchased BB curve 9380 on 10-07-2012 from "Krishna Watch Company" Meerut, UP
My phone battery gets low 4 times in a day. I went to REDINGTON service - the customer care of Blackberry in Meerut, UP
They told to come after 3 days, as they will place an order for the new battery.
Kindly help in getting the battery soon.
12-18-2012 11:14 AM
Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your existing channels...even if they may have a poor reputation. You have no free path by which to bypass them. Posting here does not achieve escalation into RIM...indeed, posting here achieves nothing at all regarding formal support from, escalation to, nor communications with RIM.