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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-27-2012
My Device: 9700 smartphone 3G Wi Fi
My Carrier: bangkok

BB 9700 smartphone incoming calls dropped


I have a BB9700 smartphone i bought in bangkok. Now I'm using it in Australia. The calls incoming from Private Numbers (the nos that are not listed) are getting cut off. It gets disconnected automatically after the 1st ring. I have not used call barring.. Pl help to get this problem sorted.


Hall of Famer III
Posts: 58,134
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB 9700 smartphone incoming calls dropped

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


You may also need to run in SAFE mode for a bit to see if the behavior presents or not while in SAFE mode. If it does not present, then it's likely one of those items mentioned above. If it does present, then it's likely your core OS that is somehow corrupt, and an OS reload might well be in order (as well as checking to see if there is a later OS version for your BB).

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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