Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎12-17-2012
My Device: BlackBerry Bold 9780
My Carrier: Vodafone

BB 9780 Camera stopped working: camera viewfinder not found

Hi.. Camera on my BlackBerry Bold 9780 has stopped working since 3 days, am no longer able to use camera or video.. Viewfinder button is greyed out.. Phone specs: OS 6, Bundle 3049, v6.0.0.706, Platform 6.6.0.246.

Have tried the following, however issue yet not resolved:

- battery pull multiple times
- device software upgrade from BB desktop
- safe boot application uninstall
- test run camera
- reserved media memory
- undone specific applications, updates, upgrades

Any help will be much appreciated!
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BB 9780 Camera stopped working: camera viewfinder not found

You've exhausted all the options that can be performed with BlackBerry. Even after all these you're not being able to resolve the issue because it must be the camera hardware. You can take the device to the nearest authorized repair center. They will suggest you next course of action.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 2
Registered: ‎12-17-2012
My Device: BlackBerry Bold 9780
My Carrier: Vodafone

Re: BB 9780 Camera stopped working: camera viewfinder not found

Hey Tanzim.. Yeah looks like it, will need to visit the dealer to check on this issue.. Anyways in case of any other options, work around, please let me know mate.. Cheers..
Highlighted
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: BB 9780 Camera stopped working: camera viewfinder not found

Hi,

For you visiting dealer is the only option now. I hope he will be able to save you!

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit