Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 7
Registered: ‎05-21-2011
My Device: 9700
My Carrier: Dubai

BB 9780: Identity restriction not subscribed. Turn feature off and try again - Please help

Hello friends,

 

I am very much confused.

When i am trying to make Local or International Calls

I am getting the following Error

 

Identity restriction not subscribed. Turn feature off and try again.


I am using BB 9780 - BlackBerry

 

Please advise, as i am confused, i saw some solutions, like go Options > General Options.. But where is General Options in 9780, do not see it..

 

Anyone have step by step guidance please.

Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB 9780: Identity restriction not subscribed. Turn feature off and try again - Please help

Hi aviz12

 

 

                  For Identity Restriction you have to contact your Wireless Service provider , I think on your device you have enabled the Identity restriction, for that  reason you are getting this error message.

 

On your Homescreen > Press the dial key > Press  Menu Key > Options > In Call setting > Scroll Down to Identity Restriction > Set it to " Network Determined " then save. See if that helps. 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.