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New Contributor
Posts: 5
Registered: ‎06-08-2013
My Device: 9780
My Carrier: Bmoblie

BB 9780 battery problem!!!

im a little confused abt this situation. my battery was on half and then i put on my camera to take a pic and the phone just went blank. so i quickly did a battery pull and it started back up but wen it came back on the battery was reading too low for radio use. i was out so i was unable to put the phone to charge. it remained on but wasnt able to do anything. about 50 mins later the battery color changed to orange and i started to recieve mgs and emails like normal. can someone tell me how is this possible???????? i would really like to know..Smiley Frustrated

Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BB 9780 battery problem!!!

Be sure to be use Original Blackberry only.
How long have you been using this current battery?
Be sure to keep your operating system up to date to fix any battery bug issues.
New Contributor
Posts: 5
Registered: ‎06-08-2013
My Device: 9780
My Carrier: Bmoblie

Re: BB 9780 battery problem!!!

i have been using this battery for 1 year and never changed this it.
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BB 9780 battery problem!!!

If your OS is up to date.
It might be a battery problem you will have to buy a new battery.

New Contributor
Posts: 5
Registered: ‎06-08-2013
My Device: 9780
My Carrier: Bmoblie

Re: BB 9780 battery problem!!!

But how does the OS or buying a new contribute to solving this problem?
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BB 9780 battery problem!!!

Well battery gets worst over time, their is a number of cycle charges you can get from the blackberry battery. The battery capacity gets worst over time.
Just like car battery you have to replace every 2 - 3 years also.

Update to the operating system can help fixes Bugs & Issues.
New Contributor
Posts: 5
Registered: ‎06-08-2013
My Device: 9780
My Carrier: Bmoblie

Re: BB 9780 battery problem!!!

Ok thanks a lot. I just got a little worried and wanted to know what would work!
Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BB 9780 battery problem!!!

Yeah i understand what you mean. when trouble- shooting electric most of the time its trail & error to fix it. As their is no exact fix to every problem.

Try Os update first to see if its Software issue.
If issue still their.
Buy new battery
If new battery does not fix its going to be a hardware issue.
New Contributor
Posts: 5
Registered: ‎06-08-2013
My Device: 9780
My Carrier: Bmoblie

Re: BB 9780 battery problem!!!

Well this was the first time I ever saw this happen? But how do I update my OS?
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Developer
Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: BB 9780 battery problem!!!