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New Member
Posts: 1
Registered: ‎02-21-2013
My Device: BlackBerry 9790
My Carrier: Bakcell - BIS

BB 9790 BBM connecting problem

My BBM does not working..when I'm connect to bbm with wifi network it does not work..my data plan was closed, but I know that with wifi I can connect to my bbm..why I can't connect?
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9790 BBM connecting problem

Hi and Welcome to the Community!

Like many things, BBM is a proprietary-BB service, and requires subscription to an adequate data plan to activate it, regardless of the pathway used (carrier data network versus WiFi) to access it. Since you let your data plan lapse, the services associated with it also lapsed...including your access to BBM.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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