02-18-2013 03:41 AM
Hi , i am using desktop software to download firmware 7.1 for BB 9790 and i always have a problem of the firmware download bombing out at around 95 percent of the total download, and the error says my i must check my internet but there is nothing wrong with my internet.
i have loaded the latest Desktop software but still get the same error, Help!!
02-18-2013 09:26 AM
Hi and Welcome to the Community!
You can bypass the Desktop Software automated download by, outside of the Desktop Software, first downloading, from the official download portal, the OS package you desire:
Then, install that package to your PC. (If the package is from other than your carrier, you will need to delete the VENDOR.XML files.) Now run the Desktop Software and it should offer you this specific BB OS update.