05-26-2013 10:30 AM
Just bought BB9790 2 days ago? while looking at the picture or writing massage, or bbm the phone just shut down by it self for 7 times since yesterday until today? what is the problem?? already up date the software. I owned 9900, Z10 and 9790 since 2 days ago. the other 2 phones never have this problem. Please help???
05-26-2013 11:03 AM
Welcome to BlackBerry Support Forums
Are you sure the battery on your Bold 9790 is Charged enough !
Inaddition , Have you recently installed any application before this Problem started ? Try to remember carefully if you made any changes !
If you have then try to delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue .