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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-11-2013
My Device: 9790 Bold
My Carrier: Vodafone

BB 9790 software upgrade

I've upgraded my BB 9790 with vers. 7.1.0 and now I have problem with sms. They have been cancelled from my phone. Only few messages are still on the phone but they have only the name of the person without any text.

How can I do with this problem? Is there a way to restore old sms?

Thanks for your help.

Regards Sara

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB 9790 software upgrade

Hello Sara,

Welcome to the BlackBerry Support Community.


You will not be able to restore deleted SMS messages without a previous backup file.


To avoid this from happening again going forward make sure the keep messages setting is configured appropriately as shown here: http://bbry.lv/XEJZiN


Also confirm that your device is not running low on device memory: http://bbry.lv/GI8Skx


Have a great day.



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