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Regular Contributor
Posts: 66
Registered: ‎11-07-2008
My Device: AT&T - BB 9800
Accepted Solution

BB 9800 App World Frozen on Login Screen

I just bought BB 9800 to replace BB 9000. So far I like it.


But when I try to login to App World for the first time, it is locked with Authenticating message. I can go and run other apps and do things but App World is frozen.


Has anyone noticed this? Any scoop?


Please help. Thanks much.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BB 9800 App World Frozen on Login Screen

Hello omsoft,

Please go to www.blackberry.com/blackberryid and try creating a new BlackBerry ID (on your PC).


You should receive a confirmation email to the address you use to register confirming the successful creation of the account.


Use the new BlackBerry ID to attempt logging in on the device. 






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Regular Contributor
Posts: 66
Registered: ‎11-07-2008
My Device: AT&T - BB 9800

Re: BB 9800 App World Frozen on Login Screen

Thanks, it worked.

Posts: 1
Registered: ‎11-27-2010
My Device: Blackberry Torch 9800

Re: BB 9800 App World Frozen on Login Screen

Hello, I have done what you have suggested above but unfortunately it hasn't worked for me. I have successfully changed my password using the weblink that you have posted above on my computer but when I tried to access App World on my blackberry again the screen is still frozen with the message "Password Recovery...Please wait" and the OK button is blue but I cannot select it or the CANCEL button. I'm also unable to use the menu button and I have to press the red telephone button to get back to the home screen. Please can you help?

Posts: 1
Registered: ‎02-05-2011
My Device: blackberry torch 9800

Re: BB 9800 App World Frozen on Login Screen

hey there ive just upgraded to the blackberry torch white one and ive tryed creating a account with app world but it froze on me saying " signing in" so then  i went to the upgrade to the app world new one and i typed my details in and now thats saying authenticating? does anyone know no what is happening as im new to blackberry and i dont know it its normal and takes a while or it has acually froze? on the app world one i can click anything to stop it.