08-29-2010 09:17 AM
I just bought BB 9800 to replace BB 9000. So far I like it.
But when I try to login to App World for the first time, it is locked with Authenticating message. I can go and run other apps and do things but App World is frozen.
Has anyone noticed this? Any scoop?
Please help. Thanks much.
Solved! Go to Solution.
08-31-2010 11:37 AM
Please go to www.blackberry.com/blackberryid and try creating a new BlackBerry ID (on your PC).
You should receive a confirmation email to the address you use to register confirming the successful creation of the account.
Use the new BlackBerry ID to attempt logging in on the device.
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Click "Accept as a Solution" for posts that have solved your issue(s)!
11-27-2010 07:27 AM
Hello, I have done what you have suggested above but unfortunately it hasn't worked for me. I have successfully changed my password using the weblink that you have posted above on my computer but when I tried to access App World on my blackberry again the screen is still frozen with the message "Password Recovery...Please wait" and the OK button is blue but I cannot select it or the CANCEL button. I'm also unable to use the menu button and I have to press the red telephone button to get back to the home screen. Please can you help?
02-05-2011 04:01 PM
hey there ive just upgraded to the blackberry torch white one and ive tryed creating a account with app world but it froze on me saying " signing in" so then i went to the upgrade to the app world new one and i typed my details in and now thats saying authenticating? does anyone know no what is happening as im new to blackberry and i dont know it its normal and takes a while or it has acually froze? on the app world one i can click anything to stop it.