01-18-2011 08:30 AM
i have recently suscribed to french mobile operator SFR in France , with a mobile phone Blackberry 9800 Torch .
Since that i notice serious reception problems at my home ( very poor/leak reception of the SFR signal ) and sometimes i can't even receive or make calls with my mobile ( edge 1 bar or SOS )
So , SFR was contacted and are able to propose the so called " SFR HOME 3G " ( which is more or less a signal amplifier via an internet box and an antenna ) but this system is not compatible with the BB Torch 9800 .
see here below the "SFR HOME 3 G" url site ( where you can see that the 9800 Torch is not compatible ) :
So my question is :
Does RIM intend to upgrade the BB Torch 9800 to the standard of the "SFR HOME 3 G " box in order to use it in case ( my case ) of very poor SFR signal at home?
Thanks for answer and information about that , because this would be the only solution for me ( and probably for other customers ) to keep the BB Torch 9800 .
Best regards ,
01-25-2011 08:15 AM
Hello VOGEL and welcome to the BlackBerry Support Community Forums.
Issues with network coverage is something your mobile carrier can better address.
The "SFR HOME 3 G " box is something unique to your mobile carrier and your question about compatibility with the Torch 9800 is better answered by them.
01-25-2011 08:39 AM
you could easily immagine that all questions concerning this problem and the SFR home 3 G box have already been adressed to SFR !!
I wished some help from Blackberry but i realize that it does not seem to be your problem and now i do regret to use à BB mobile phone !
The BB Torch 9800 is not compatible with the SFR Home 3 G box because of Streaming problems with the BB phone , and only Blackberry is able to know if an update will occur in that way , understand now ?
01-25-2011 08:43 AM
Research In Motion is unable to comment on unreleased software and products.
Any software update are at the discretion of each mobile network carrier. They are the ones who decide what devices to carry and what software releases to support.
Your questions are best addressed by your mobile network carrier.
09-29-2011 05:45 AM
10-02-2011 06:00 PM
10-17-2011 01:41 AM
I think your suggestion is logical but it defeats the purpose of having a 3G phone. I recently upgraded from a Storm (the first version - 9530 I think) to the Torch 9800. My timing was off because the 9810 came out a week later....
But my point is that the reception with the Storm was superior to that which I am experiencing with the Torch. I would expect that the newer phone would have retained the radio reception characteristics of its ancestor and then improved upon it. But instead I have a phone that drops calls instead of switching to the 2G signal. Very frustrating.
I hope that some future software revision might address this issue. Until then I regret the "upgrade" and wish I had my old phone (and the money I paid the carrier to switch) back.
10-17-2011 08:27 AM
09-23-2012 10:50 AM
I, also just started having the same problem here in Ontario, Canada.
I have contacted Bell Mobility, and they had me replace my SIM card and do a complete reset of my phone.
Didn't work!! Now they tell me that my phone is no good and I should buy a new one!!!
What the hell is that!!! My Torch is only 1 1/2 yrs old! Come on now! BlackBerry makes better phones than that!
I think it is Bell Mobility that is slow on the upgrades!
My software version is: v188.8.131.526, Platform 184.108.40.206
: v6.0 Bundle 3049
09-23-2012 11:05 PM
I ultimately just learned to live with it. Until last Sunday. Then after 13 months of ownership the phone died. I went to bed and it was working fine. Woke up and it wouldn't power up. Tried a new battery. Took it to the dealer. No solution. So i went back to the Storm that I had kept from before.
In August our corporate tech guys at head office decided to allow us to use whichever type of phone we wanted. So I picked up a new iPhone 5. The worst part is the deferred balance of $300+ that I have to pay for a device that failed just one month after the first year. If you are going to be on a 3 year plan you would hope the phone could last the length of the term.