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Contributor
Posts: 26
Registered: ‎03-15-2012
My Device: Passport
My Carrier: Telstra

BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Hi All, 

        I have 4 BB 9800 phones in the family and 3 downloded "CFA fire ready V2" no problems.

The fourth one will download V2, do the install routine reboot the phone and it still runs V1 and reports there is an undate in App World.

 

Is there something turned off in the background might prevent V2 installing or running ?

 

Duncan Treller

BB 9800 2010 to 2012
Supreme reception BB 9810 2012 to 2013

BB Z10 Loving the keeping me moving Feb 2013 to Feb 2015

BB Passport Work Wide works for me Feb 2015 to infinity and beyond

( just love the wide screen looking more like my computer desk top )
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Hall of Famer III
Posts: 57,528
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 26
Registered: ‎03-15-2012
My Device: Passport
My Carrier: Telstra

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

I Tryed that, and still the same. 

You were right alittle sluggish after the cache clearence, but then Okay.

 

Uninstalled the program and reinstalled it and installed as V1 again after trying the previous.

 

thanks for offereing a something to try, but still V1

 

 

BB 9800 2010 to 2012
Supreme reception BB 9810 2012 to 2013

BB Z10 Loving the keeping me moving Feb 2013 to Feb 2015

BB Passport Work Wide works for me Feb 2015 to infinity and beyond

( just love the wide screen looking more like my computer desk top )
Hall of Famer III
Posts: 57,528
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB 9800 Torch Naturally Being "Fire Ready " V1 and will not install V2

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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