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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎10-01-2012
My Device: Torch 9800
My Carrier: 02

BB 9800 screen works but wont turn on.

recently my screen would take afew tries with the unlock button to actually unlock, now my screen has compeletely turned off, but all my buttons still light up and work, i can touch and use the screen (although not being able to see what i am doing, i have navigated my phone to play music etc from memory) there are no cracks or damage to my screen. please help!

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB 9800 screen works but wont turn on.

Hi KyleMoriaty,

 

Welcome to the Support Community!

Please try to back up your data and perform a clean reinstall of your BlackBerry® Device Software to rule out any possible software issue that may be causing this. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.


-FS


 


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