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Posts: 1
Registered: ‎08-18-2012
My Device: Torch 9800
My Carrier: Telus

BB 9800 windows installer asking for blackberry9800.msi

When I plug in my BB to sync I get the WIndows Installer saying "the feature you are trying to use is on a networkresource that is unavailable - Click OK or enter an alternate path to a folder containing the installation package 'blackberry9800.msi" " In the box below I am getting


C:\DOCUME~1\XXX\LOCALS~1\Temp\{F4667435-........... \blackberry9800.msi CLICK OK


And get the "Path C:\DOCUME~1\XXXX\LOCALS~1\Temp\{F4667435..........blackberry9800.msi  cannot be found. Verify that you have access to this location and try again or try to find the installation package "blackberry 9800.msi" in a folder from which you can install the product blackberry software V6.0.0 for the blackberry 9800 smartphone ..".


Can not seem to get out of windows installer and can not sync/backup phone ..


Any suggestions?Smiley Frustrated



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BB 9800 windows installer asking for blackberry9800.msi

Hi reatech,


Welcome to the Support Community!

Please try downloading the BlackBerry® Device Software for your BlackBerry® Torch™ 9800 smartphone on your computer and following the steps in this KB article to resolve the issue with the installer message you are receiving when opening the BlackBerry® Desktop Software. ""The feature you are trying to use is on a network resource that is unavailable" appears when attempting to open BlackBerry Desktop Software or install BlackBerry Device Software" http://bbry.lv/RLMRsf


Hope this helps.



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