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New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

BB 9810 Update Issue

On my BB 9810, I was uploading the new 7.1 and the internet went down. Now it won't upload the rest of it, it just says there is an error. What can I do to get this new update?

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

In what manner were you upgrade, connected to the BlackBerry Desktop Software on your PC, or wirelessly through your device itself?

 

Try connecting to the PC, run the BlackBerry Desktop Softare. If it does not recognize the BlackBerry connected, leaving it connected, remove the battery and replace. You should see a pop up message to repair, upgrade, etc.

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New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

I was using the Desktop Software. It connects to it, recognizes it, starts the process by backing everything up, then once it starts downloading the modules, and then says an error has occurred while trying to download software for my device. It tell me to try later. I have reset it, taken out the battery, uninstalled the program on my computer, and then reinstalled it. I will try whatever.

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue


See the link below for the download (go to the ATT site), and follow these simple installation instructions.

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

I am going to give that a shot. Thank you very much for your assistance. I will let you know if it is a solution or not.

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

IF you download and install an ATT downloaded OS file, you can skip Step #2.

But if you can find and delete the vendor.xml file, do it anyway.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

So what if that solution does not work? Any other suggestions? Thank you.
Highlighted
Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

What if it does work?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

Sorry, I was not trying to be a smart-aleck. I and one of the IT guys at my job tried it and it still won't work. So any other suggestions?

Posts: 94,250
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

Understood.

 

What didn't work?

Where was the error encountered?

 

This process is basically foolproof, but I don't know what you did or didn't do.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code