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New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

We did just as written on the reply you sent. Then after it backed everything up, the install started so I thought it was good to go. Then when it go to Module 556 (which is where it messed up last time) it said that an error had occurred while downloading and to retry. So I do and then I get the message over and over. I hope this makes sense.

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

OK, gotcha.

 

I'd suggest that you use BBSAK now to wipe the device down to a JVM 507 error on screen, and then start the loader.exe

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Highlighted
New Contributor
Posts: 9
Registered: ‎01-17-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Re: BB 9810 Update Issue

What is BBSAK?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9810 Update Issue

http://lmgtfy.com/?q=bbsak

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code