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New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Blackberry 9860
My Carrier: Idea

BB 9860: Keypad and torch both are not responding

[ Edited ]

Hi,

Its been almost a year now since i am using BB torch 9860 and it was working fine. Today suddenly my phone stopped responding, keypad is not working at all, torch is also not working properly. even the central lock is not working. I did a hard reboot by taking out the battery while the phone was on and the put it back but issue still presist..... one thing which i dont understand that how come suddenly my phone stopped responding, it did not fell down, no accident happend which can cause problems, i just placed it on the table and picked it up after 1 hr and guess what phone is not working... its so frustrating.... 

 

software version: 7.1 bundlen 1646

Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: BB 9860: Keypad and torch both are not responding

hi! Welcome to the forums.

I'm sorry you're having issues with your phone.

Did you happen to download any app before this had happen?

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New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Blackberry 9860
My Carrier: Idea

Re: BB 9860: Keypad and torch both are not responding

no, i did not download any app in last 15 days. 

I have done with restoring OS and deleting all the apps BUT still the issue is not fixed

Forums Veteran I
Posts: 2,377
Registered: ‎07-08-2013
My Device: Passport/ Curve 9320

Re: BB 9860: Keypad and torch both are not responding

Are you able to boot or start the phone at all?
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Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
Highlighted
New Contributor
Posts: 3
Registered: ‎08-25-2013
My Device: Blackberry 9860
My Carrier: Idea

Re: BB 9860: Keypad and torch both are not responding

yes I am able to boot and start the phone but thats all what i able to do....