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New Contributor
Posts: 6
Registered: ‎07-02-2013
My Device: 9860
My Carrier: smart
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BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

Good Day, 

 

Can you please help me. My BB 9860 heats up when using data services. I cannot use it on net because it can become hot as high as 40 degree celcius. I have it checked by a technician and the problem was not solved. I have done the following but it did not work:

     1. Bought and change the battery

     2. Reformat the unit.

     3. Limited the number of applications to reduced the RAM usage

 

All these efforts did nothing to stop the heating.

 

Assistance, suggestions and help are welcome.

 

iamrespinosa

bb torch 9860 user

philippines

Super Contributor
Posts: 255
Registered: ‎07-01-2013
My Device: Q10
My Carrier: Telus

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

I've seen a friend with a warm phone once.  He was inside in an area where there was weak data coverage.  As a result the phone had to work harder to get a signal to check his emails.  Not a problem when he moved near a window, outside, or at home.

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

May I ask, what OS installed?



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New Contributor
Posts: 6
Registered: ‎07-02-2013
My Device: 9860
My Carrier: smart

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

Ian, I am using OS 7.
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

OS 7.0 or 7.1?



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New Contributor
Posts: 9
Registered: ‎08-24-2012
My Device: torch 9860
My Carrier: optus

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

My 9860 heats up when in use even outside. Originally I stored it in a leather BB pouch but no more, just in my pocket. And yes, Tx/Rx is much weaker than previous BB's owned.
Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON


greykart wrote:
My 9860 heats up when in use even outside. Originally I stored it in a leather BB pouch but no more, just in my pocket. And yes, Tx/Rx is much weaker than previous BB's owned.

Please close all running apps in background. Or else, perform hard reset by pulling your battery while your BlackBerry is ON and reinsert again.

 

Thanks.



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New Contributor
Posts: 6
Registered: ‎07-02-2013
My Device: 9860
My Carrier: smart

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

I just upsgraded from os 7.0 to 7.1. I observed for the last three days that I become normal
New Contributor
Posts: 6
Registered: ‎07-02-2013
My Device: 9860
My Carrier: smart

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

*upgraded rather..
New Contributor
Posts: 6
Registered: ‎07-02-2013
My Device: 9860
My Carrier: smart

Re: BB 9860 UNIT HEAT WHEN DATA SERVICE IS ON

I've done resetting and pulling the battery. The problem remains