07-29-2013 03:01 PM
I had a messag in my black berry bold 9900 saying my built in memmory has an issue and askingif I want to repair it. I said yes and validate, the phone retarted and it is not stopping in blackberry logo screen with 80% load OS and blocked there. I turned it off and restart again many time and the same thing, block in this 80 OS upload.
any ideas ?
07-29-2013 03:10 PM
Sometimes, after events such as yours, the reboot time is unusually long...if you did not wait 30 minutes at least, then I'd advice just waiting at least that long.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
If you can't make it into Safe Mode or it does not help, then you may also need the use of these tricks:
Good luck and let us know!
07-29-2013 03:17 PM
thanks for your help
actually, what happend was that I got a message in the screen saying built in memory error, do you want to repair it ? I clicked yes, then the phone restarted automatically and stuck inthis 80% of OS loading. I will wait for 30 min and see what happen
07-29-2013 03:38 PM
Yes, I understood correctly. It was that automatic restart that I am advising you to wait at least 30 minutes on...but now that is passed, you must do a manual restart. Please be sure that you now do a proper battery-pop reboot (power ON, remove battery, wait 5 minutes, insert battery, wait at least 30 minutes).
07-29-2013 04:35 PM
07-30-2013 10:02 AM
I followed the step described in your previous email. However, when I connect the BB to USB it is showing USB-PIN:284ADF05 rather than USB-PIN: Unknown, and when I click next it doesnt seen to conect and the next window dispalys this.
A connection to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again.
any thought ? thanks
07-30-2013 10:30 AM
Yes...the other tricks noted in post 2 above, as already mentioned. From what you've said here, I cannot tell which of those tricks you are trying, if any. From what you describe, the trick in KB10144 should work.
You also may need to modify the tricks by installing everything necessary to your PC, and thereby bypassing the "automatic" methods that those tools will otherwise use. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Now try the various tricks, but using the Desktop Software rather than the Update Website (if that's listed anywhere).
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
Sometimes, it's also a matter of timing the exact moment to connect your BB...I've had times when it took me two dozen or more failed attempts to finally get it just right and achieve the proper connection.