09-30-2013 09:20 AM - edited 09-30-2013 02:08 PM
Seems I got bit by the "Don't let the battery die" bug.
Used my BB well into the Red this weekend, threw it on the charger over night. In the morning I had a green LED, went to turn it on, flashed red once and now dead.
Software version is 22.214.171.1243 looks like the last contact with the BES was about 3 hours after it was placed on the charger. Was told since its 2 years old there is no warranty or exchange (which BTW is **bleep** since this is a known issue)
I have tried different chargers, different batteries, take the battery out, etc etc etc. I have a few of these I manage through BES, unfortunately I do not have any spares of the 9900. But at least I could use the battery out of a couple to test with.
I combed threw all the posts I could find on here, but they all seem to be geared toward a BB that still has some lights flashing and not one that is completely dead.
Anyone know how I can go about getting this repaired/replaced or even swapped with a refurbished phone? My carrier no longer has the 9900's and I am not a fan of the Q/Z10. Thanks in advance Brian
09-30-2013 02:10 PM
Well if I could get the thing to talk to my computer I could reload it myself, there is no activity from the BB. Its dead.
I talked to a local shop here and a used one runs $200.
Oh the joy.
On the plus side Being the only IT guy for the agency, its nice not being on call!
10-02-2013 11:02 AM - edited 10-02-2013 11:03 AM
Does anyone happen to know the contact info for BB hardware repair? Or even customer care?
My vendor is pretty worthless as its "out of warranty" even though its a known and acknowledged hardware/software bug.