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New Contributor
Posts: 7
Registered: ‎01-24-2013
My Device: Bold 9900
My Carrier: Rogers

BB 9900 only keeps e-mail for 30 days

in the Message Display and Actions I have set the "Days to Keep Messages" to Forever and nothing has changed. I called my service provider twice (once in Dec and once yesterday) and they looked through the settings at their end and said all is fine. We deleted the email account off my BB and added it again and it only brought back messages from 30 days. I'm using Gmail and my home desktop computer doesn't delete any messages. 

 

 

 

Have been looking through the web and can"t get answer.

 

Thanks 

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 only keeps e-mail for 30 days

Do you have anything set in Gmail to archive or delete messages off your gmail server after 30 days?



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New Contributor
Posts: 7
Registered: ‎01-24-2013
My Device: Bold 9900
My Carrier: Rogers

Re: BB 9900 only keeps e-mail for 30 days

No I don't. I have email in my gmail Inbox back as far as Sept. 2011.

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 only keeps e-mail for 30 days

At Options > Device > Device Status, what is the File Free Number?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 7
Registered: ‎01-24-2013
My Device: Bold 9900
My Carrier: Rogers

Re: BB 9900 only keeps e-mail for 30 days

119777908 bytes

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 only keeps e-mail for 30 days


SenGolf wrote:

119777908 bytes


Ok, have you ever noticed it get lower, much lower than that before rebooting the phone.. like the BlackBerry getting very sluggish and slow?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 7
Registered: ‎01-24-2013
My Device: Bold 9900
My Carrier: Rogers

Re: BB 9900 only keeps e-mail for 30 days

I have never checked that number before rebooting because of the BB getting slow. I might reboot the BB about once every 2 weeks due to being sluggish.

New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: BB 9900 only keeps e-mail for 30 days

hi

ive just posted about the same issue a few minutes ago in the "auto delete" post

a helpful chap posted saying the only thing to do is reboot regularly

my emails and texts auto delete after a week, its so frustrating

Posts: 95,488
Likes: 24,539
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB 9900 only keeps e-mail for 30 days

How often do you reboot the device?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: BB 9900 only keeps e-mail for 30 days

i reboot daily and my emails and texts still delete if they are older than a week