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New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: B0ld 9900
My Carrier: ATT

BB 9900 won't start

I cannot get my 6 month old Bold 9900 to start.  The battery had been run down and after it charged overnight the unit wold not turn on.  Red light beacon lights for 15 seconds, then off.  Screen stays black.  Baterry from another unit does not help.  Is this unit dead?  Is there a way to pull the address book off of the unit?  (BB Manager says the unit's battery is not charged, but I have a new battery in it.)

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BB 9900 won't start

Can you remove the battery, connect the bb to a wall charger then insert the charged battery?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: B0ld 9900
My Carrier: ATT

Re: BB 9900 won't start

Tried that.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BB 9900 won't start

Try this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-02-2013
My Device: B0ld 9900
My Carrier: ATT

Re: BB 9900 won't start

I am on a conference call now so will try this later.  I see that this process will delete all data--which is a great loss.  I have about 400 or more numbers on this phone.

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: BB 9900 won't start

Another option, Might not be able to do step 1.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

see if you can skip step four.  Do you use blackberry protect?  If so, your data is backed up.

Do you have a recent backup using the desktop manager?

 

if not, you can also take it to the store to see if they can get it to power on.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________