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New Member
Posts: 1
Registered: ‎05-02-2013
My Device: bold9900
My Carrier: telus

BB Appworld - 'Enter the username associated with this smartphone'

Can't log in to BB appworld!  After entering my BB ID username and BB ID password, I get the error message 'Enter the username associated with this smartphone".   When I hit 'OK' it loops back to the same username/password screen, and I can't get in.

 

Has anybody been able to resolve this?  Can you help?

 

cheers

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Appworld - 'Enter the username associated with this smartphone'

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28429 "Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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