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02-04-2013 05:15 PM
My Appworld recently quit working. I deleted it, dowloaded BB updates and downloaded Appworld again - still won't work.
When I try to click through links to Appworld I can't get there on my phone.
Anyone have any ideas?
Solved! Go to Solution.
02-04-2013 05:20 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then please explain further..."still won't work" and "can't get there" don't quite give us adequate detail to properly understand your issues. Please provide the exact sequence of steps you try, the exact results of each step, and the exact and complete content of any error messages that may be presented.
Good luck and let us know!!
02-04-2013 05:36 PM
I followed the above mentioned steps. When the BB came back on I went to the Appworld icon and clicked on it. Nothing happened. Then I went to a website to try to download an app. The linked clicked through to appworld.blackberry.com/webstore/content - etc but the screen stayed blank. Nothing happened.
Thanks for your help.
02-04-2013 05:39 PM
When the BB came back on I went to the Appworld icon and clicked on it. Nothing happened.
If you have left nothing out and that is truly the symptom, then please consider these attempts...
If you have PayPal attached to your AppWorld account, then please double check your PayPal account -- log into it from a PC/browser and ensure that the credentials you use there are identical to those you use to log into MyWorld. Also ensure that all credit cards you have attached to PayPal are current and valid...we have learned that if there is any credit card attached to your PayPal account that is invalid for any reason (e.g., expired), it will prevent AppWorld purchases from completing, even if it is not the funding source. Further, there must be at least one (valid) credit card attached to the PayPal account.
We also have heard from some users who report that creating a whole new PayPal account somehow fixes things and allows them to make purchases. I'm not sure why that works, but reports exist that it does.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
02-04-2013 06:12 PM