Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎05-30-2013
My Device: BOLD - 9780
My Carrier: Airtel

BB BOLD 9780 is not getting switched ON!!

[ Edited ]

Hey,

 

My BB Bold 9780 is not getting switched. It got switched off sometime during night and i have plugged in to charger since morning which is now like 5 hrs of charging. i tried to take out the battery & put it back but didnt work. Kindly suggest..

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB BOLD 9780 is not getting switched ON!!

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 2
Registered: ‎05-30-2013
My Device: BOLD - 9780
My Carrier: Airtel

Re: BB BOLD 9780 is not getting switched ON!!

Hey 

 

Thanks for your reply Smiley Happy 

 

I tried this process as you mentioned..up till step number 5. After that i tried to switch it on but didnt help.

Should i plug in charger after reinserting the battery ?? or just leave the cell alone for 2 hours?? 

 

Pls suggest..meanwhile will try to test with another BB battery..

 

Will keep you posted..

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB BOLD 9780 is not getting switched ON!!

Well, I did state above to leave the BB on the charger throughout the 4hr15min process...so that would seem to answer your questions. I don't understand what you did at step 5 either...at that point, there is no battery in the device, so no ability to try and switch it on.

I'm quite confused as to what you actually did, so all I can recommend is that you go back and do it again, but this time exactly as written.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................