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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-12-2012
My Device: Bold 9700
My Carrier: Avea

BB Bold 9700 Problem


Tonight my phone just got crazy and started to write messages, call pepople and delete people from BBM.  I decıded to Hard Reset at first but it actually did not work, later on I decided to try return to factory settings. It has been 2 hours and it's not even completed. Did I do the right thing or not??


Thank you

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: BB Bold 9700 Problem

[ Edited ]

You haven't done anything wrong, if that's what you're asking. 


BlackBerry Desktop Software has a good habit of connecting to phones and getting them back to working order again.  I'd suggest plugging your phone in to your PC and opening BlackBerry Desktop Software.


If your phone decides to be stubborn and will not connect to the software, have a look at this article:


www.blackberry.com/btsc/KB10144 .



Let us know if that helps you.  Smiley Happy

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