04-23-2011 05:54 PM
Im new on here, my trackpad has stopped working today, i've done the reboot by removing the battery, restored it and got a new trackpad that work for about and hour and its still playing up!
Any ideas? Would a factory restore be worth a go?
Solved! Go to Solution.
04-24-2011 05:42 AM
A reinstall of the O.S. may solve it. Just make sure you back up your device. If you need help with that, let me know. Thanks!
04-24-2011 10:39 AM
Sure! Followw this process:
Connect your data cable to your computer and device.
Then get the Blackberry Desktop Manager up and running
Once you have it running it should automaticly back up your device. If it doesn't, Then on the main screen shown below, click "Back up Now"
Now we are going to reinstall your Operating System. But first, make sure you have a full charge, otherwise it could damage your device if it is interupted.
Next, at the top left click device as shown below.
Then, scroll down and click "Update
Next, it will tell you that there are no updates. Click "View Other Versions" as show below
Next, it will list your current O.S. that has a check mark, as well as previous versions. Keep the check mark where it is on your current O.S.
Then Click "Install"
Then make sure you have the check mark for"Back Up Device Data" Which will restore all of your data and settings after the install, as shown below.
And there you go. Any prooblems please don't hesitate to contact me. Have a great day!
04-24-2011 01:13 PM
Brian, I'm very impressed with your explanation and use of graphics!
I kudoed you because effort such as that deserves recognition.
04-24-2011 02:59 PM