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New Member
Posts: 3
Registered: ‎10-25-2012
My Device: 9700 Bold
My Carrier: Rogers

BB Bold 9700 - upgraded to 6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241) Cannot change email setup

So after an upgrade to the above version 6 OS I now cannot access my Email Setup to add/remove/change any current settings. The icon is there it just does not do anything.

Other icons on the same row respond normally. All I need to do is change my auto signature but if I wanted to change some/all of my email settings I cannot.

 

BTW I have tried accessing the browser website, also the PC website and it appears most of these links...well are broken. So RIM is really doing a disservice to loyal subscribers and I really need this MAJOR function to work.

 

Thanks in advance

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: BB Bold 9700 - upgraded to 6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241) Cannot change email setup

You can log into Rogers BIS from here to change your signature.

https://bis.na.blackberry.com/html?brand=rogers

 

I hope this helps you, but post back if you need more help.

New Member
Posts: 3
Registered: ‎10-25-2012
My Device: 9700 Bold
My Carrier: Rogers

Re: BB Bold 9700 - upgraded to 6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241) Cannot change email setup

Thanks but no I can't.....and even if I could would this resolve the main issue.......the answer is NO.
RIM broke it and I would like it fixed. A workaround is..well a cheap solution that neither addresses the issue nor resolves it.
Just so that you know...I tried it and it didn't work...thanks anyway
Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: BB Bold 9700 - upgraded to 6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241) Cannot change email setup

[ Edited ]

Sorry to hear that my friend.   Don't give up....Maybe someone else will post with a better solution later on. 

Maybe check with Rogers and see if they can be of some assistance to strighten this out for you.

 Sorry I couldn't be of more help.

New Member
Posts: 3
Registered: ‎10-25-2012
My Device: 9700 Bold
My Carrier: Rogers

Re: BB Bold 9700 - upgraded to 6.0 Bundle 2921 (v6.0.0.666, Platform 6.6.0.241) Cannot change email setup

NP..and thanks for the suggestion. I have put this back to Rogers and I am waiting for their response. I am sure I am not the only one with this issue but this is the kind of thing that RIM should avoid if they want to stay in business.

Cheers