03-21-2012 08:37 AM
Dear BB fans,
Three weeks ago I got my BB 9790 and I am very happy! Only thing is, it keeps rebooting (about 3 times a week) . I have changed phones 3 times now (within 8 days I get a new phone) but I have the same problem each time. Probably a software thing? Are there any others that have the same problem and maybe a solution?
Thanks for you help!!
03-23-2012 12:12 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This does seem like it software related. I would suggest creating a backup using BlackBerry® Desktop Software™. Then perform a clean reload of the device software as shown here: www.blackberry.com/btsc/KB11320
Then only restore your contacts and not the full backup and test out the performance.
Let me know if you have anymore questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
03-23-2012 12:34 PM - edited 03-23-2012 12:37 PM
My brand new Bold 9900 keeps rebooting as well - every 2 to 3 minutes and it is getting quite frustrating. I checked the logs on the phone and found the message below. What could be the issue?
Name: System GUID: 97c9f5f641d25e5f Time: 23 Mar 2012 16:21:35 JVM:INFOp=XXXXXXXX,a='126.96.36.1995',o='188.8.131.524',h=7
03-24-2012 04:03 AM
I am having the same issues. Just got the phone a couple of weeks ago and have had the following issues so far:
All of the above is very annoying and inconvenient; Orange told me that since I just recently got it they will most probably send me a new replacement phone. I hope that works perfectly!
I wonder how many more people are having issues with this model and if Blackberry support team is doing anything to look into why their brand new high spec phones are having these issues? It would be very useful if they could have a dedicated page for each of their phones where they listed the known issues and if it was a mass problem recall the phones or release software fixes etc.
03-26-2012 04:57 AM
Thanks for the advice. As I was quite frustrated, I have now switched to BB9900 because I really lost all hope trying 3 different 9790's (Which I liked better esthetically, but hey, cut your losses and move on right?) 9900 has the same OS but hopefully this doesn't mean I have the same problems. If I do, I will definitely try this!
03-31-2012 04:14 AM - edited 03-31-2012 01:38 PM
Further to my earlier post on this topic a few days ago...
Got the new replacement handset on Tuesday, (3 days ago), the first two days did not have any restarting issue with however yesterday it happened again in the middle of the call. Reported the issue to Orange UK, they advised that I shall go to an orange shop who could lend me a sim to see if the problem goes away with a different sim, this does not seem to be a practical solution as this is a intermittent issue and there does not seem to be any particular action that seems to trigger it.
It would be very helpful if someone from blackberry team could be assigned for sorting/looking into reported issues for each of the models they release.
I will really appreciate if someone from the blackberry bold 9790 team could look into this and respond.
03-31-2012 10:07 AM
My contribution may not directly relate to the issue with your 9790 but I feel it may be worth looking into all the same. Try removing the memory card from the 9790 and see if the rebooting still occurs. I had the same issue with my brand new Bold 9900 and tried all sort of things until about a week ago when I fluked and got some sort of breakthrough.
Before buying the 9900, I had a 9800 with a 4GB microSD card installed. In a bid to transfer all my previous photos and music to the new phone (9900), I inserted the old memory card into the 9900. However, whilst attempting to understand and resolve the constant rebooting of the phone, I took it out. That was about a week ago. I haven't had a single reboot occurence since then.
07-03-2012 12:03 PM
maybe this is not related, but my BB torch 9810 is acting the same thing.
Before it went into the reboot... activate... reboot... activate... cycle, it 'hang' every time after a restart.
To solve this, i search thru the net to get advice. Mostly it was rectifying via 'BB desktop manager' plus the 'apploader'. I tried many2 times but only once it was successful. Then i hit a wall when i got error 507 which advice to go to url http://www.blackberry.com/507
But this did not work. Till now i think i done more than 10 times with a mac & a normal window PC & still my BB8910 is still not able to ON :/...
Already frusted with the news of BB10 delay... now my current available BB is not working... really a bad timing...