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Posts: 1
Registered: ‎01-26-2014
My Device: Bold 9900
My Carrier: Virgin

BB Bold 9900 Keyboard unresponsive + power problems


I was wondering if anyone can help me.

My BB bold 9900 since yesterday evening has started playing up randomly nothing happened to it eg it hasn't been dropped or damaged in anyway.

A message came up yesterday evening with 2 options asking whether I wanted to turn off my device normally or fully if i did fully it would diable any alarms. I chose normally as it wouldn't then let me ignore this message.

Since doing so, firstly it would only turn back on if i removed and reinserted the battery although now it will only turn on once USB connected to my lap top.

Also the touch screen is working fine but none of the buttons on the handset not the keypad, scroller or any of the side buttons have any affect.


Wondering if anyone had any advice or has ever had a similar problem before i have to move on to the painstaking process of contacting my provider.


Any advice or help would be greatly appreciated as never having had a BB before this 1 i am at a complete loss.


Many thanks in advance

H x

Hall of Famer III
Posts: 57,207
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BB Bold 9900 Keyboard unresponsive + power problems

Hi and Welcome to the Community!


Even though you say it has not been damaged in any way, what you describe sounds quite like moisture intrusion into the device...if that is even remotely possible, then....


Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.



Otherwise, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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