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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-05-2013
My Device: Blackberry Bold 9900
My Carrier: MobileOne Asia (SG)

BB Bold 9900 'Unable to login BB ID account'

I'm unable to login to my Blackberry ID account! I tried restarting my BB and changed my password many times but still failed. It seems that the problem isn't with the password but I have no idea what. And when I plugged in my BB to my computer, it detected that my country is JAPAN instead of SINGAPORE! I tried changing the country but there's no options to do it. PLEASE HELP!!!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BB Bold 9900 'Unable to login BB ID account'

Hello florapgp


Welcome to BlackBerry Support Forums



When we Install Desktop Software , It prompts to select our Country. Have you entered your country on that field ? If not then reinstall  Desktop Software and do this selection . Also you can On your device Open Clock > Press the Menu Key > Set Time > Scroll down and recheck your Timezone . 


Regarding your issue with BlackBerry ID , have you recently Changed your SIM, you can refer to this Knowledge Base to resolve your issue with BlackBerry ID :


KB28212 : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7


Good luck.


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