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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎03-09-2012
My Device: Bold9900
My Carrier: AT&T

BB Bold 9900 Won't Backup, pls advise!

I just got a new MacBook Air -- I guess it's running Mountain Lion (10.8.4) - and I'm having problems backing up my Berry (didn't have any recent issues w my old computer).   Is there a flaw w the Mountain Lion software?   BB Desktop Software said I needed an update -- I tried three times and apparently it didn't take.  Help! 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB Bold 9900 Won't Backup, pls advise!

Hey Silverlakerr,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I suggest uninstalling BlackBerry Desktop Software and then download the latest version from www.blackberry.com/desktop then restart the Mac.  


Then plug in the BlackBerry Bold 9900 smartphone and attempt to create a backup and let me know if you receive any errors.


I look forward to your reply.





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